About Us

Empowering India's Workforce Through Mental Wellness

PrimeEAP has partnered with 300+ leading organizations to transform workplace culture through AI-powered mental health solutions, crisis support, and data-driven insights.

300+
Organizations Partnered
50,000+
Employees Supported
25,000+
Sessions Delivered
95%+
Employee Satisfaction

Founded by Tech Visionary. Built for Compliance.

What started as solving India's workplace mental health + compliance paradox has grown into the nation's #1 integrated EAP platform.

Mr. Vivek Sagar

Founder & CEO, PrimeEAP

In 2018, Mr. Vivek Sagar saw a critical gap: Indian enterprises needed mental health support that was HIPAA‑secure, POSH‑compliant, and DPDP‑ready. With 30+ years building trusted digital infrastructure at Amazon Pay, MasterCard, and Ingenico, he created PrimeEAP—the first platform to integrate clinician‑led counselling with enterprise governance.

His vision was simple: "No organization should choose between employee wellbeing and regulatory compliance."

Today, PrimeEAP serves 300+ organizations with 8‑pillar wellness, anonymized ROI dashboards, and audit‑ready reporting—delivering 6:1 ROI and 40% absenteeism reduction.

👨‍💼

Our Mission

To eliminate the divide between employee mental health and organizational compliance in India—creating workplaces where employees thrive emotionally, and organizations succeed legally and culturally.

Our Vision

Every Indian organization—from startups to Fortune 500 companies—has access to world-class mental health support integrated seamlessly with POSH, D&I, and ESG requirements.

Our Values

Clinical Excellence: Evidence-based care. Cultural Competency: Built for India. Compliance First: Legal meets wellness. Transparency: Anonymized insights you can trust.

Why Organizations Choose PrimeEAP Over Competitors

See how we stack up against traditional EAP providers, global players, and newer tech-first competitors. We've built the most comprehensive solution for Indian organizations.

Feature Traditional EAP Global Tech Players PrimeEAP ⭐
Mental Health Counseling ✓ Basic ✓ Good ✓ Unlimited + 24/7
POSH Compliance Training ✗ Separate vendor ✗ Not offered ✓ Integrated
D&I & ESG Certification ✗ No ⚠ Not India-focused ✓ Fully integrated
Real-Time HR Analytics ✗ None ✓ Basic dashboards ✓ AI-powered insights
Burnout Risk Detection ✗ Reactive only ✓ Limited ✓ Predictive AI
Regional Language Support ⚠ 1-2 languages ⚠ English-first ✓ 12+ languages
India Cultural Context ⚠ Limited ✗ Western-focused ✓ India-first design
24/7 Crisis Intervention ⚠ Limited hours ✓ Good ✓ Dedicated team
Financial Wellness Integration ✗ No ✗ No ✓ Wealth coaching
Legal Support Service ✗ No ✗ No ✓ Labor + family law
ISO 27001 Certified ⚠ Some only ✓ Yes ✓ Yes + HIPAA-equivalent
DPDP Act Compliance ⚠ Not always ⚠ Generic ✓ India-certified
Flexible Pricing ⚠ Fixed contracts ✗ Expensive ✓ All company sizes
Companies Served (India) 100-200 150-300 ✓ 300+
Industries Served 5-8 8-10 ✓ 18+

What Makes PrimeEAP the #1 Choice for Indian Organizations

🇮🇳

India-First by Design

Not an American EAP adapted to India. Built from day one for Indian family dynamics, workplace hierarchies, and regional cultures.

⚖️

Compliance + Wellness

Only platform that bundles POSH, D&I, and ESG with mental health. Stop juggling vendors—we handle both legally and culturally.

🤖

AI-Powered Insights

Real-time dashboards flag burnout risks before crisis hits. Predictive analytics + human intervention = better outcomes.

👥

Founder-Led Clinical Team

Psychologists, not just technologists. Our founders bring 15+ years of real corporate mental health experience.

💰

Holistic Employee Support

Mental + financial + legal + wellness in one platform. Employees get comprehensive support, not fragmented services.

📊

Measurable ROI

40% reduction in absenteeism, 50% engagement improvement, 3.2x ROI within 12 months (on average). We prove our impact.

Proven Impact Across Indian Organizations

See how companies across banking, tech, healthcare, and government sectors have transformed their workplace culture with PrimeEAP.

Major BFSI Organization
Banking | 5,000+ employees | PAN-India

The Challenge

High-stress banking environment leading to 22% annual turnover, burnout complaints, and zero visibility into employee wellness trends. Traditional EAP helpline was underutilized with only 3% adoption.

PrimeEAP Solution

  • Deployed AI-powered burnout risk detection dashboard
  • Integrated POSH compliance training with mental health
  • Multi-channel access (app + chat + video + phone)
  • Regional language support (Hindi, Marathi, English)

Results (12 Months)

28%
Utilization ↑
15%
Turnover ↓
38%
Absenteeism ↓
3.8x
ROI
Fintech Startup
Technology | 800+ employees | Bangalore HQ

The Challenge

Rapid scaling (300→800 employees in 18 months) created culture gaps. Millennial workforce expected digital-first wellness, not traditional helplines. Needed POSH compliance but had no mental health program.

PrimeEAP Solution

  • Mobile-first app for gen-Z/millennial adoption
  • POSH + D&I certification bundled with counseling
  • Peer support groups + group workshops
  • Real-time dashboards for HR decision-making

Results (6 Months)

45%
App Adoption
95%
Engagement ↑
32%
Stress ↓
100%
Compliance
Multi-Hospital Healthcare Group
Healthcare | 2,500+ staff | 8 facilities

The Challenge

Post-COVID, healthcare staff facing severe burnout (48-hour shifts, compassion fatigue, PTSD). HIPAA-equivalent confidentiality critical. Needed specialized crisis intervention for at-risk staff.

PrimeEAP Solution

  • 24/7 crisis intervention team for healthcare staff
  • HIPAA-equivalent security + DPDP compliance
  • Specialized trauma-informed therapy
  • Peer debriefing after critical incidents

Results (9 Months)

42%
Burnout ↓
18%
Retention ↑
0
Data Breaches
4.2x
ROI

What Our Clients Say

"PrimeEAP isn't just an EAP—it's a complete wellness ecosystem. Having POSH compliance integrated with mental health finally solved our biggest compliance headache. And the ROI was clear within 6 months."

👩

Neha Singh

CHRO, Banking Sector | 5,000+ employees

"We chose PrimeEAP because it's built for India. The cultural competency, language support, and understanding of our workforce—you just don't get that with global platforms."

👨

Amit Patel

Founder, Fintech Startup | 800+ employees

"The real-time dashboards transformed how we approach employee wellness. We now see trends before they become crises. The AI burnout detection caught 2 at-risk team members last month alone."

👩

Dr. Priya Desai

HR Director, Healthcare Group | 2,500+ staff

"Their crisis team is genuinely exceptional. We had a critical incident and within hours, they had support in place for affected employees. That level of responsiveness and care is rare."

👨

Rajesh Gupta

VP HR, Manufacturing | 3,200+ employees

"The integration of financial wellness alongside mental health was brilliant. Employees now have holistic support—mental + financial guidance under one platform."

👩

Anjali Krishnan

Employee Wellness Lead, E-Commerce | 1,500+ employees

"Post-implementation, our engagement scores jumped 45%. The mobile app usage tells us employees trust the platform. And knowing it's ISO 27001 certified gives us peace of mind."

👨

Vikram Sharma

COO, Tech Company | 600+ employees

Compliance, Certifications & Trust

📋

ISO 27001:2022

Information Security Management. Annual audits ensure your employee data is protected with enterprise-grade security standards.

VERIFIED
⚕️

HIPAA-Equivalent

Healthcare-grade data confidentiality. Exceeds HIPAA Privacy Rule requirements for mental health data protection in India.

CERTIFIED
🛡️

DPDP Act Compliant

Digital Personal Data Protection Act. Full compliance with India's data protection law. Regular audits by certified assessors.

COMPLIANT
⚖️

POSH Act Expert

Sexual Harassment of Women at Workplace Act. Built-in compliance, training, and documentation to meet all POSH requirements.

SPECIALIZED
🔐

SOC 2 Type II

Security, availability, integrity. Annual third-party audits verify our controls across security, confidentiality, and privacy.

AUDITED
✅

Therapy Licensing

All 200+ therapists are RCI-registered clinical psychologists. Background checks and continuous supervision mandatory.

VERIFIED

Compliance Coverage

✓ POSH Act (2013)

Sexual Harassment training, confidential reporting, redressal mechanism

✓ Labor Code (2020)

Employee benefits, health & safety, occupational wellness standards

✓ DPDP Act (2023)

Personal data processing, consent management, user rights

✓ Mental Health Act (2017)

Informed consent, confidentiality, psychologist ethics

✓ D&I Certification

Diversity, inclusion, anti-discrimination training & policies

✓ ESG Reporting

Environmental, Social, Governance metrics & impact reporting

Industry Recognition & Trust Indicators

🏆
G2 Leader (Pending)
⭐
4.8/5 Stars
🏢
300+ Companies
🌍
18+ Industries
📊
50K+ Employees
🔒
Zero Data Breaches

🔐 Security & Infrastructure

  • End-to-end encryption for all sensitive data in transit and at rest
  • Multi-factor authentication (MFA) for all user accounts
  • Annual penetration testing by third-party security experts
  • Redundant data centers across multiple geographic locations
  • Real-time monitoring and 24/7 security incident response team
  • Regular security patches and vulnerability management
  • Role-based access control (RBAC) with principle of least privilege
  • Audit logs maintained for 7+ years for compliance
  • Business continuity plan with 99.9% uptime SLA
  • GDPR-aligned privacy-by-design architecture

🛡️ Your Data, Your Privacy

At PrimeEAP, we believe employee data is sacred. We've architected our platform with privacy-first principles, ensuring your data is never sold, shared, or misused.

✓ Anonymized reporting for HR teams
✓ Therapist-client confidentiality protected
✓ Right to access your data anytime
✓ Data deletion on request (within legal limits)
✓ Transparent privacy policy
✓ No data monetization, period

What Our Clients Achieve

📉

Absenteeism Reduction

40% ↓

On average, clients see 40% reduction in absenteeism within 12 months through early intervention and mental health support.

😊

Employee Engagement

52% ↑

Employees with access to EAP support show 52% higher engagement scores and better team collaboration.

🔄

Retention Improvement

28% ↑

Organizations report 28% improvement in retention rates, reducing costly turnover and preserving institutional knowledge.

🎯

Productivity Gains

35% ↑

Healthier employees are more productive. Clients report 35% improvement in output and focus from supported staff.

💰

Healthcare Cost Savings

₹50L+ /yr

Large organizations save ₹50L+ annually through prevented medical claims and reduced hospitalization rates.

⚖️

Compliance Achievement

100%

Full POSH, D&I, and ESG compliance without juggling multiple vendors. Integrated, documented, and audited.

Our Journey (2018-2025)

2018
PrimeEAP Vision Takes Shape
Mr. Vivek Sagar began laying the foundation for a compliance‑integrated EAP model after decades of building secure, large‑scale digital platforms in payments and technology.
2019
Early Enterprise Pilots
PrimeEAP ran pilot programs with banking, IT, and GCC employers, validating demand for clinician‑led counselling, POSH support, and anonymized reporting in a single stack.
2020
AI & 24×7 Crisis Support
In response to COVID‑19, the team launched real‑time burnout and risk‑theme dashboards, scaled 24×7 crisis counselling, and integrated tele‑mental‑health workflows from HopeQure’s clinical ecosystem.
2021
POSH & Governance Layer
POSH trainings, ICC enablement, and D&I sensitization were bundled with EAP, creating a single partner for mental health, culture‑building workshops, and audit‑ready compliance documentation.
2022
Pan‑India & Multilingual Scale
PrimeEAP expanded to multi‑location workforces with support in 8+ Indian languages and a growing network of psychologists, psychiatrists, and wellness experts across major metros and industrial hubs.
2023
Data Privacy & DPDP Readiness
The platform aligned its data practices with India’s emerging Digital Personal Data Protection standards, strengthening encryption, access controls, and anonymized HR dashboards for enterprise reporting.
2024–2025
Compliance‑Integrated EAP Leadership
Serving 300+ organizations, PrimeEAP now combines mental health, financial and legal wellness, POSH, and governance analytics, positioning the platform as India’s leading compliance‑integrated EAP partner.

Why PrimeEAP Delivers Exceptional ROI

Integrated Solution

1 Platform
Stop paying multiple vendors for mental health, POSH, D&I. One integrated platform reduces costs by 40%.

Preventive Approach

Early Intervention
AI-powered burnout detection prevents costly medical claims and emergency support situations.

Measurable Outcomes

3.2x ROI
Reduced absenteeism, improved retention, and increased productivity = tangible financial returns.

Risk Mitigation

100% Compliance
Avoid costly penalties from non-compliance with POSH, Labor Code, and DPDP. Legal protection included.

Ready to Transform Your Workplace?

Join 300+ organizations building healthier, more productive teams with PrimeEAP.